Cancellation Policy
We aim to provide all of our patients with the best possible service and to achieve this, we need your cooperation. It is inevitable that sometimes you may need to cancel or rearrange your dental appointments. We ask patients to give as much notice as possible when cancelling so we have the opportunity to offer the appointment to someone else.
⏰ Please give at least 48 hours notice when cancelling an appointment.
Impact of Missed Appointments
Appointments are often wasted as people do not attend. These appointments could have been used by other patients who need dental care. Non-attendance and cancellations at short notice without a valid reason deprive other patients of our services.
Policy on Failed Attendance
- First Missed Appointment: The first time a patient fails to attend a booked appointment, we will send a letter or email reminding them that in the future, they must cancel appointments if they are unable to attend
- Repeated Missed Appointments: After two failed-to-attend instances, we will advise you that we will no longer be able to book further appointments, at the discretion of the practice manager
Definition of a Broken Appointment
An appointment is considered to have been broken if any of the following occur:
- The patient fails to show up for the appointment
- The patient appears more than 15 minutes late for a scheduled appointment
- The patient calls to cancel an appointment with less than 48 hours notice (without a valid reason)
Cancellation Notice
Patients who wish to cancel dental appointments must do so a minimum of 48 hours in advance of their scheduled appointment. If less notice is given without a valid excuse, the appointment will be considered to have been broken, and the deposit for that appointment will become non-refundable.