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Privacy Policy

Data Controller Information

Park Royal Dental Clinic, located in London, acts as the data controller in accordance with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) and related data protection laws.

Contact Information

For any queries regarding our Privacy Notice or data protection policies, please reach out to us:

Our Data Protection Officer

Our Data Protection Officer is Zahra Moshtofar.

Our Commitment

We are fully committed to handling personal information in accordance with the General Data Protection Regulation (GDPR) which came into force on the 25 May 2018.

This means your personal information will be:

  • Processed lawfully, fairly, and in a transparent manner.
  • Collected for specified, explicit, and legitimate purposes.
  • Only collected as required for our lawful purposes.
  • Reviewed regularly.
  • Retained only for as long as necessary and in accordance with our retention policy.
  • Processed securely and with integrity.

Collection of Personal Data

We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data: Includes first name, last name, username or similar identifier, title, and job title.
  • Contact Data: Includes postal address, email address, and telephone numbers.
  • Technical Data: Includes internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
  • Profile Data: Includes your interests, preferences, feedback, and survey responses.
  • Usage Data: Includes information about how you use our website, products, and services.
  • Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

How We Collect Information

We may collect this information directly from you (e.g., when you submit a form to us, enter into a contract for services with us, or via a face-to-face meeting).

Change of Purpose

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.

Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Sharing with Third Parties

We may share your personal information with third parties where required by law, where it is necessary to administer the working relationship with you, or where we have another legitimate interest in doing so. We will take all reasonable steps to ensure all information sharing is carried out securely and will ask our third-party associates to assure us they will handle your personal data securely by using contracts to make our requirements clear and within the legal requirements as set out in the GDPR.

Data Storage

Your data is stored on a secured database enforced by password protocols.

IP Addresses

We do collect statistics on visits to our website and social media sites. While these are anonymous statistics, your IP address may be considered personal data under the legislation. Therefore, we may collect information about the computer or device used to access our website. We use this information to collect anonymous statistics to view traffic to the site and how the site is used. This collection does not identify individual users.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information, visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies, and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Data Breaches

In the event of a “high risk” personal data breach, the individual(s) will be notified immediately within 72 hours as well as the Information Commissioners Office (ICO). Our company and staff shall follow our security protocols in line with our “Data Breach” company policy as well as the ICO guidelines and take all necessary precautions to minimize the severity of the breach for the individual. All personal data breaches shall be recorded in our data breach register.

Your Rights

  • Right to be informed: You have the right to be informed about the processing of your personal data.
  • Right of access: You have the right to request access to your personal data and to request further information relating to your personal data.
  • Right to rectification: You have the right to have any inaccuracies or factual errors corrected or incomplete data amended.
  • Right to erasure (the right to be forgotten): You can request to have your personal data deleted or removed if there is no compelling reason to keep it.
  • Right to data portability: You have the right to take and use your data for other services or purposes.

If you wish to exercise any of your rights in respect of your personal data, please contact us using the details above. Our Data Protection Officer will provide you with further information if required. We will respond to any exercise of your rights within one month of such request, unless the request is complex in which case we will seek an extension and respond within a further two months thereafter.

Consent

During the registration process, we may ask how you wish to be contacted:

  • By telephone
  • By email
  • By post
  • By text/SMS

You are free to consent to all or one or more of these; however, the law requires that if you permit us to use only one method, that is the only method we can use.

Complaints

In the first instance, we request that you discuss any complaints with us. The ICO website has a template letter to assist you, but we are happy to discuss in person if you contact your personal consultant at 020 4568 7137. If you are not satisfied after we address your complaint, you can complain to the:

Information Commissioners Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

https://ico.org.uk/your-data-matters/

The website has a live chat facility, or you can call 0303 123 1113 (local rate).

Changes to our Privacy Policy

We keep our privacy policy under review and will place any updates on this website. This privacy policy was updated on 22 July 2024.

If you have any questions on this privacy policy, call us on 020 4568 7137.