Payment & Refund Policy
Cancellation of Courses of Treatment
If, for any reason, a course of treatment is cancelled, then we will make every reasonable effort to give the patient as much notice as possible. Park Royal Dental Clinic’s maximum liability will be limited to a refund of the advance payment fee ONLY. Refunds will be made by the method in which the treatment booking was paid. We will not accept liability for any additional costs or losses incurred by a patient or organizations, which are claimed to have arisen through treatment cancellation. We reserve the right to vary arrangements for the delivery of a treatment plan and in such cases will make reasonable efforts to inform patients in advance.
Cancellation by the Patient
- 48 Hours Prior Notice: You may cancel a course of treatment for which you have booked an appointment and be fully refunded all fees for treatment not yet performed, provided you give the practice a minimum of 48 hours prior notice.
- Less Than 48 Hours Notice: If 48 hours prior notice is not received, we reserve the right to withhold a proportionate amount of money, based upon the length of the appointment, to cover overheads.
- Discontinuing Treatment: We will refund the money to patients who wish to discontinue treatment at any time. A notice period of 14 days is required upon which they will be eligible for a refund of any amount paid for treatment that they did not receive.
- Laboratory Work: If a patient is receiving any treatment that involves laboratory work and initial work has been carried out (e.g., crowns/bridges or a denture made), a proportion of the fee taken on the preparation appointment will be kept to cover the cost of the laboratory invoice.
- Refund Method: If you have paid for services not yet provided that do not involve a laboratory fee, we will either credit your account or refund the transaction paid by the method by which the original payment was made. If the method was cash and you are unable to collect the refund in person, it will be posted to you in the form of a cheque.
Bad Debt Policy
This practice maintains a strict payment policy where all payments for dental treatment should be paid in full prior to the completion of treatment. It is the discretion of the treating dentist as to whether the full payment is required before the start of treatment.
Payment Methods
Payments can be made by:
- Cash
- Debit card
- Credit card
- Bank transfer
Payment Communication
- Initial Notification: If fees are not paid, the practice will inform the patient via a text message, letter, or email that there is money outstanding on their account and to refer to our payment policy.
- Second Notification: A second text message, letter, or email will be sent requesting immediate payment if payment is not made within a seven-day period.
- Final Notification: If there has been no contact or payment within the next seven-day period, a third text message will be sent warning of losing the right to be seen at the practice with immediate effect.
- Debt Recovery: If payment is not made within a further 24 hours, we will use a debt recovery company to recover the debt outstanding.
