Practice Payment & Charges Policy

Full Information Disclosure

It is the responsibility of this practice to give patients full information about the cost of their dental care before any treatment is undertaken. A list of common treatment charges is available at reception for treatments that are provided privately.

Payment Procedures

• Check-ups and Hygiene Visits: Payments are taken in full at the time of booking.
• Other Treatments: A 50% deposit is taken at the time of booking, with the remainder due on completion of that portion of the treatment.

Patient Financial Information

We will ensure that all patients:

• Are advised of what they must pay, when they should pay, and how they can pay (e.g., cash, card, direct transfer).
• Know what they will receive for their payment (i.e., what treatment or care).
• Understand their treatment is provided privately.
• Are given a written estimate and treatment plan on request or where treatment involves more than routine preventive examination and hygiene care.
• Understand their own responsibilities in terms of payment terms and how to avoid any penalty for overdue fees (missed appointment charges, late payment, etc.).
• Are not pressured into signing agreements or paying fees.
• Obtain a receipt for any payments they make and can review their account details.
• Can talk to a staff member who can explain clearly what payments are due and what they are for.
• Can discuss with staff what treatment options and costs are available.
• Are given an estimate where a precise cost cannot be determined in advance (e.g., laboratory work) and will receive timely advice of any additional costs where appropriate.

Payment Methods

All major debit and credit cards are accepted. We also accept payment by cash and bank transfer.

Change of Details

You must inform the practice immediately of any changes to your contact details. Failure to do so will mean that we are not able to provide you with essential information and updates.